What if I am not satisfied with my product?
We are so confident that you will be thrilled with your Mason Jar Cookie purchase, we will guarantee its quality unconditionally and offer you a full money back guarantee if you're anything but completely satisfied.
Our Mixes are ready to go with the exception of the dairy products. Generally you'll need butter and an egg. Some recipes optionally can call for vanilla extract (many people substitue maple syrup, lemon zest or leave it out altogether) or in the case of the peanut butter mix up to 3/4 cup of store-bought peanut butter may be added for a particularly sinful cookie. (Our peanut butter base mix already includes peanuts and peanut butter chips but adding peanut butter too is SO worth it!). Each Jar should yield between 24 and 36 cookies depending on which and how many add ins you have chosen.
Yes, and that's a Good Thing. The uber-premium brown sugar we use has a high moisture content - as a result it will harden on the shelf which in no way affects its quality. We actually like this because it keeps the layers in the jar nicely seperated and pretty. To break the natural seal it creates between the ingredient layers in the jar, carefully use a paring knife (we prefer a chopstick!) to poke through and then empty the jar, being sure to break up as much of the brown sugar as possible once dumped into the bowl. For us the easiest trick is warming the jar in a microwave (lid off, of course) for 10 - 20 seconds (but dump out your yummy add-ins first!)
What are the baking Instructions?
The baking instructions can be found on the Jar Hang Tag or here.
Where can I find the ingredients of the various add-ins?
The entire list of each ingredient available in your blends and add-ins can be found here.
How are the Mason Jar Blends packaged?
At the Mason Jar Cookie Company, we believe in giving back. One way we do this is to staff our production facility with disabled US Military Vets and other disabled but highly capable individuals that take great pride in every jar they hand pack for your order, from making sure the sugar settles in just right, to the way the label is placed on the package. Every time you buy a jar of Mason Jar Cookie Company cookies on our website, these American Heroes directly benefit.
We think how your Mason Jar Cookie blend looks is every bit as important as how they'll taste. So each is presentation quality, inside and out. From the moment the shipping box arrives, every element of the package is designed to delight.
Each unique blend you create is carefully and artistically layered in its own labeled twenty-six ounce Mason Jar then sealed for freshness with a tamper proof plastic neck ring. There is no doubt that each Jar was your very own creation - the baking instructions, nutritional ingredients, jar label are all customized with the name you give us - we print these as part of the packaging.
If you select the Presentation Gift Tube Option, our Cookie Artisans place the Jar in a special Mason Jar Cookie Company storage tube and place the gift note on the outside.
Everything is carefully placed in our branded shipping box along with a shipping label (we never add prices on any labels or included packing slips). The entire presentation package is then shipped off to its destination - leaving our kitchens every business day.
Do you have a Corporate Gift Program or Corporate Discounts?
You bet we do! Mason Jar Cookies make terrific gifts for employees and clients alike and have a great impact at a low price. Even though the standard Mason Jar Cookie offering is personalized, for Corporate orders we will even create entirely custom labeling, incorporating your logo, special message or other package additions or inserts. Click here for more information or email our sales manager at email@example.com and we will get in touch with you to talk about your ideas - and give you a few of our own.
Do you sell your jars as party favors? Do they come in other sizes for events or weddings?
You bet! We've developed a Junior size that makes a great party favor for weddings, showers, baby showers, events, or any party you had in mind. For more information click here for more information or email firstname.lastname@example.org.
Are your mixes gluten-free? What about the add-ins?
We have TERRIFIC gluten-free blends and pack them seperately from our other blends although cross-contamination is ALWAYS possible. We do not carry GFSI certification at this time. If you are on a Gluten-Free diet for a serious medical condition like Celiac Disease, please do not assume our Gluten-Free blends are suitable for you according to the currently aceepted guidelines. Note: All gluten-free blends and ingredients are handled in a facility that also handles gluten.
Mason Jar Cookie Mix Blends are prepared in a kitchen where products containing wheat, gluten, soy, milk, nuts and peanuts and tree nuts are produced. In addition to their labeled ingredients, each blend may contain trace amounts of gluten, soy, milk, peanuts or tree nuts (almonds, macadamia, brazil nuts, coconut, pecans, walnuts, cashews and pistachios.) Additionally, some of the suppliers of the over seventy add-ins available also carry this warning "Repacked in a facility that also processes products containing: peanuts, tree nuts, soybeans, milk, egg, fish, crustaceans shellfish and wheat ingredients."
What is the shelf life of a Jar of Mason Jar Cookies?
Your Mason Jar Cookie Blend will last unopened on the shelf for at least three to six months, maybe more depending on the mix-ins you choose. But really, we don't think you'll be able to wait nearly that long to break the seal and bake your batch.
How safe is ordering online?
We do not store any credit card information, and your credit card transactions are securely handled by PayPal Pro. We will never, ever share any of your personal information (like your email address, for instance) with any other company and take very precaution to keep all of your personal information safe with the most up-to-date security practices.
How much is shipping, how are my cookie blends shipped, and when can I expect them?
We use UPS as our shipping provider. Shipping options are up to you, and you can choose from overnight to ground. This does not include the custom-assembly time, which is typically completed within one to two days of order placement, weekends excluded there is always the possibility that you will order an out-of-stock item. If that's the case add an extra two days to be safe. If something is momentarily out-of-stock we'll let you know so you can choose a different add-in, wait, or we'll refund your purchase price). If you need your order by a specific date, please email us to let us know and we will do everything we can to accomodate you. In the summer months we do not ship on Friday to avoid the weekend.
What if I want to ship to multiple locations?
Mason Jar Cookie Blends make great gifts and most of our customers create different blends and ship them to multiple locations. Our site will allow you to designate a different recipient for each custom jar you produce.
I don't see my question answered here!
We're here to help and would love to hear from you, no matter your question or concern. Feel free to contact us at email@example.com or toll free at 855-YOU-BLEND (855-968-2536) with anything at all.