Loading... Please wait...

FAQ

 

What if I am not satisfied with my product?

We are so confident that you will be thrilled with your Mason Jar Cookie purchase, we will guarantee its quality unconditionally and offer you a full money back guarantee if you're anything but completely satisfied.

Is everything included in a Jar of Mason Jar Mixes?

Our Mixes are ready to go with the exception of the fresh ingredients from your kitchen. Generally you'll need butter and an egg, sometimes vegetable oil or honey. Some recipes optionally can call for vanilla extract (many people substitue maple syrup, lemon zest or leave it out altogether). Each Cookie Mix Jar should yield about 24 cookies, Brownie about 18, depending on how much you eat before it gets into the oven, and how big you make your cookies.

Do you have a Corporate Gift Program or Corporate Discounts? 

You bet we do! Mason Jar Cookies make terrific gifts for employees and clients alike and have a great impact at a low price. Even though the standard Mason Jar Cookie offering is personalized, for Corporate orders we will even create entirely custom labeling, incorporating your logo, special message or other package additions or inserts. Email our sales manager at corporatesales@masonjarcookies.com and we will get in touch with you to talk about your ideas - and give you a few of our own.

Do you sell your jars as party favors? Do they come in other sizes for events or weddings?

You bet! We've developed a Junior size that makes a great party favor for weddings, showers, baby showers, events, or any party you had in mind. For more information Email sales@masonjarcookies.com.

Are your mixes gluten-free? What about the add-ins?

We have TERRIFIC gluten-free blends and pack them seperately from our other blends although cross-contamination is ALWAYS possible. If you are on a Gluten-Free diet for a serious medical condition like Celiac Disease, please do not assume our Gluten-Free blends are suitable for you according to the currently aceepted guidelines.  Note: All gluten-free blends and ingredients are handled in a facility that also handles gluten. 

Is there an ALLERGY WARNING?

Mason Jar Cookie Mix Blends are prepared in a kitchen where products containing wheat, gluten, soy, milk, nuts and peanuts and tree nuts are produced. In addition to their labeled ingredients, each blend may contain trace amounts of gluten, soy, milk, peanuts or tree nuts (almonds, macadamia, brazil nuts, coconut, pecans, walnuts, cashews and pistachios.)  Additionally, some of the suppliers of the over seventy add-ins available also carry this warning "Repacked in a facility that also processes products containing: peanuts, tree nuts, soybeans, milk, egg, fish, crustaceans shellfish and wheat ingredients."

What is the shelf life of a Jar of Mason Jar Cookies?

Your Mason Jar Cookie Blend will last unopened on the shelf for up to one year depending on the mix-ins you choose. Nuts and some of the more fragile add-ins may lower the shelf life to 6 months.  But really, we don't think you'll be able to wait nearly that long to break the seal and bake your batch.

How safe is ordering online?

We do not store any credit card information, and your credit card transactions are securely handled by PayPal Pro. We will never, ever share any of your personal information (like your email address, for instance) with any other company and take very precaution to keep all of your personal information safe with the most up-to-date security practices. 

How much is shipping, how are my cookie blends shipped, and when can I expect them?

We use UPS as our shipping provider and we ship every business day from our kitchens.  Shipping options are up to you, and you can choose from overnight to ground.  This does not include the custom-assembly time, which is typically completed within one to two days of order placement, weekends excluded there is always the possibility that you will order an out-of-stock item. If that's the case add an extra two days to be safe. If something is momentarily out-of-stock we'll let you know so you can choose a different add-in, wait, or we'll refund your purchase price). If you need your order by a specific date, please email us to let us know and we will do everything we can to accomodate you.  In the summer months we do not ship on Friday to avoid the weekend.

What if I want to ship to multiple locations?

Mason Jar Cookie Blends make great gifts and most of our customers create different blends and ship them to multiple locations. Our site will allow you to designate a different recipient for each item.

I don't see my question answered here!

We're here to help and would love to hear from you, no matter your question or concern. Feel free to contact us at info@masonjarcookies.com or toll free at 855-YOU-BLEND (855-968-2536) with anything at all. 

 

 

 

 



Recent Updates

Sign up to our newsletter


Connect with us: Facebook Twitter Pinterest Instagram